It’s difficult to co-ordinate multiple call centres when they’re based in different locations. Our Network solutions make it easy to manage your call centres and align them with your business goals.

Solution Gateway Network solutions route contacts (voice, email, web) to the right location, team or agent. This ensures customers receive a professional service and you get the best results.

Our Contact Center customer interaction network reduces costs and improves customer service. Solution Gateway wanted to streamline and reduce costs for its worldwide contact centers while giving customers a single, in-country telephone number for all calls. This case study describes how Solution Gateway uses outsourcers as part of a customer interaction network (CIN).